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Privacy Policy

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At VW Doctor (Watford) Ltd (“we”, “us” and “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, book a service, or use our vehicle servicing and repair services.

1. Who we are

VW Doctor (Watford) Ltd is an independent VW, Audi, SEAT and ŠKODA specialist based at:

VW Doctor (Watford) Ltd
Unit 12, 25 Greenhill Cres
Watford
WD18 8XU

Telephone: 01923 246670
Email: enquiries@vwdoctor.co.uk
Alternative email if used internally: info@vwdoctor.co.uk

2. The information we collect

We may collect and process the following personal data:

  • your name

  • your telephone number

  • your email address

  • your vehicle registration number

  • your vehicle make and model

  • your service, repair or diagnostic enquiry details

  • booking information and appointment history

  • correspondence you send to us by email, contact form or telephone

  • website usage information such as IP address, browser type and pages viewed, where collected through cookies or analytics tools

3. How we collect your data

We collect personal data when:

  • you complete a contact or enquiry form on our website

  • you email or phone us

  • you request a quote

  • you book a service, repair, MOT-related work or diagnostic appointment

  • you browse our website

  • you otherwise provide information to us directly

4. How we use your personal data

We use your personal data to:

  • respond to your enquiries

  • provide quotes for services and repairs

  • arrange, confirm and manage bookings

  • carry out servicing, repairs, diagnostics and related customer support

  • communicate with you about your vehicle and any recommended work

  • maintain business records

  • improve our website, services and customer experience

  • comply with legal and regulatory obligations

We will only use your data where we have a lawful basis to do so.

5. Lawful bases for processing

Under UK data protection law, we rely on one or more of the following lawful bases:

  • Contract – where we need your information to provide a quote, booking or service

  • Legitimate interests – where it is reasonable for us to use your data for running and improving our business, responding to enquiries and managing customer relationships

  • Legal obligation – where we must process data to comply with applicable laws

  • Consent – where consent is required, such as for certain cookies or marketing communications

6. How we store and protect your data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, disclosure or alteration.

We only keep your data for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting and record-keeping requirements.

7. Sharing your data

We do not sell your personal data.

We may share your information where necessary with:

  • service providers who help us operate our website or business

  • software or hosting providers

  • professional advisers

  • legal or regulatory authorities where required by law

Any third parties acting on our behalf are expected to handle your data securely and lawfully.

8. Cookies and website tracking

Our website may use cookies and similar technologies to ensure the site functions properly, understand how visitors use the website, and improve performance.

Cookies may collect non-identifying or limited personal data such as IP address, browser type, device information and browsing behaviour.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how parts of the website function.

If your website uses a cookie banner or analytics platform, this policy should be matched to the exact tools installed on the site.

9. Marketing communications

We will not send you marketing emails or promotional messages unless we are permitted to do so under applicable law.

Where you have consented to receive marketing, you can withdraw your consent at any time by contacting us.

10. Your data protection rights

Under UK data protection law, you may have the right to:

  • request access to the personal data we hold about you

  • request correction of inaccurate or incomplete data

  • request erasure of your personal data

  • request restriction of processing

  • object to certain processing

  • request transfer of your data where applicable

  • withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

11. Contacting us about your data

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

VW Doctor (Watford) Ltd
Unit 12, 25 Greenhill Cres, Watford, WD18 8XU
01923 246670
enquiries@vwdoctor.co.uk

12. Complaints

If you are unhappy with how we handle your personal data, please contact us first and we will do our best to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website or legal obligations. Any updates will be posted on this page with a revised “Last updated” date.

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