Privacy Policy

At VW Doctor Ltd, we respect your privacy and are committed to protecting any personal data you provide when using our website or contacting us via telephone or email.

Who We Are

Operating from Unit 12, 25 Greenhill Crescent, Watford WD18 8XU, we specialise in servicing and repairing VW, Audi, SEAT, and ŠKODA vehicles. With over 30 years of brand experience, our independent specialist team is dedicated to providing top-notch servicing and repairs with the latest diagnostic technology. Our founder, Ian Fowler, is a Master Technician with a passion for precision and a rich history in motorsport. 

Information We May Collect

We may collect:

• Your name and contact details (email address, telephone number)

• Vehicle information (make, model, registration number, service history)

• Service or repair requirements submitted via enquiry forms, email, or telephone

• Non-personal usage data (e.g. IP address, browser type, session duration) collected via cookies for performance monitoring and analytics

How We Use Your Information

We use your personal data to:

• Respond to enquiries and provide quotations

• Schedule and manage servicing and repairs

• Communicate updates regarding service progress or delivery

• Improve our services, customer experience, and website functionality

We do not sell or lease your personal data. Disclosure may occur only to fulfil service requests or where required by law.

Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, loss, or misuse.

Cookies

Our website may use cookies to support essential functionality and monitor performance. You may disable cookies via your browser settings; however, this may affect certain site features.

Your Rights

Under applicable data protection laws, you have the right to:

• Request access to personal data we hold about you

• Request correction of inaccurate or incomplete information

• Request erasure or restriction of processing

• Withdraw consent for marketing communications

• Object to processing where applicable

To exercise any of these rights, please contact us using the details below.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:

VW Doctor Ltd
Unit 12, 25 Greenhill Crescent, Watford WD18 8XU
01923 246670
info@vwdoctor.co.uk